Planning And Preparation
Typically 2 to 4 weeks.
Once your final design is approved and ordered, delivery usually occurs within a 2 to 4-week window. While most installations are completed in a single day, the average on-site time is 3–5 hours – roughly 1-2 hours per room plus time for loading. We recommend keeping your schedule clear for the full delivery day in case of transit delays.
Ensure the area is clear and access is coordinated.
All old furniture must be removed before our team arrives. If you live in a building with restricted access, please book the service elevator in advance for a 3-hour window and notify your building manager of the delivery. For your safety and ours, please ensure pets and small children are in a separate area during the installation.
No, as long as we can access the property.
You do not need to stay home all day. If a concierge or friend can grant our team entry, we can handle the rest. Our crew arrives with your approved floor plan and a custom delivery guide, so they know exactly where every piece belongs without needing on-site direction.
Delivery Day Logistics
We provide a dedicated arrival window and real-time updates. We will work with you to reserve a time slot, typically arrival will be in the morning. You will receive the name of our local delivery partner one week prior, and they will call you 20–40 minutes before arrival on the actual day to give you a precise ETA.
Full assembly, placement, and debris removal.
Our team handles the heavy lifting, professional assembly of all items, and placement of furniture into each room according to your design. Afterwards, we remove and recycle all cardboard and packing materials so you can enjoy your home immediately. Please note that our team does not perform wall mounting (e.g., art or mirrors) or deep cleaning services. We recommend vacuuming the rooms before use.
Through your dedicated Customer Success Specialist.
Your specialist is your primary point of contact and can be reached via phone, text, or email throughout the day. If your property is in a remote area with poor cell service, please provide Wi-Fi access in advance so we can maintain contact with the on-site crew.
After-Delivery Support & Policies
We offer a 10-day reporting window for any concerns.
While we strive for perfection, items can occasionally be damaged in transit. Please inspect your items and report any defects to us within 10 days. We are committed to making it right by ordering replacements or offering alternate options for damaged goods. For more details, read through our return/exchange policy here.
We offer flexible solutions to ensure you love your space. If a piece doesn’t meet your expectations, you can exchange it or return it. Please note that returns may incur a fee (typically 15%) to cover disposal or donation costs. All products also come with a 1-year manufacturer warranty for long-term peace of mind. For more details, read through our return/exchange policy here.
Tipping is entirely optional. If you feel the team provided exceptional service, a tip of $10 to $50 per person is a kind gesture but is never required.
