Frequently Asked Questions

Process Questions

1. How long does the entire process take?

The design process varies depending on your needs and preferences, this is typically how it works:
  • First, you need to submit a design request which takes minutes.
  • Once we have received your request, we will send a few moodboards in your style so we can discuss your preferences during a consultation call
  • When we send the moodboards to you, we ask you to book a 30-min design call or email back your feedback. 
  • As soon as we chat on the call or hear back from you, we will start creating your custom proposal within 2 days. We prioritize requests that have an urgent delivery.
  • We will revise the design based on your feedback
  • The revision process will require a few back-and-forth emails and design calls. On average, our customers need 1-3 revisions.
  • Once we have reached the final package, you can place the order by clicking “Buy” on the proposal page.
After placing the order, the delivery will happen in 2-4 weeks. Find the lead time of your location here.

2. What does a design proposal look like?

Your custom design proposal will be sent to you as an interactive webpage that only you can access. On this page, you can explore your complete design package by viewing your floor plan and by tapping each item.
This is an example of what a design proposal from Furnishr looks like. Each tab “Design A”, “Design B” and “Design C” is a unique design package for your space.
A design proposal, package A includes a mena accent chair, damian area rug, seren coffee table, holter dining chair, mattie dining table, walkom floor lamp, hepworth sofa, mora tv stand.
A design proposal includes:
Multiple design packages for you to choose from:
  • Product images
  • Product descriptions and measurements
  • Total package price that includes all products, setup and cleanup
  • A suggested furniture layout for your unique floor plan
The digital proposal allows you to see all your furniture at once. You can expand each furniture item to see photos of it from various angles. The design proposal is intended to help you imagine the finished room, so that you can give your designer feedback about which items you like most.

3. What if I don't like anything in the design proposal?

It’s okay if you don’t like anything in your proposal! (although it doesn’t happen very often)
The initial proposal is just a starting point. We try our best to nail your style on the first proposal, but it doesn’t always happen. Try to think of the initial design proposal as the beginning of the conversation. It should help you and your designer begin to ground your style ideas in actual furniture items, so you can figure out what you like.
Don’t worry about offending your designer! Our designers expect to go through a few rounds of revisions with each customer. (On average, our customers need 1-3 revisions.) In the end we want you to be super happy with everything in your package, so we encourage you to ask questions and change your mind throughout the design process.

4. Why do I need to book a design call?

This stage is the most important part of the process! It’s essential that you and your designer connect and discuss your design proposal. You can tell them about any items you like or don’t like, or if you’d like to add more items or try another layout.
We find that booking a design call is the fastest and clearest way to communicate with your designer. It is often difficult to put what you like into words, so a conversation is needed for our designers to understand who you are and what you like.
You can also give feedback via email, of course. If you have accessibility needs, please let us know in advance so we can accommodate you.

Pricing Questions

1. How much does the design service cost?

The design service is free. We don’t charge for any of the design calls, proposals, or revisions.  You only pay at the time of purchasing of the final design package. Your final cost covers furniture, design, delivery and assembly.

2. How much is a design package?

Your price depends on the size of your space (how much furniture you need) as well as which items you select (pricier and higher quality vs. more affordable).
Tell your designer about your budget and your needs. They can advise you about the best way to spend your money. For instance, you may wish to invest more of your budget in a high quality sofa bed if you have a lot of guests, and cut costs on less essential pieces such as end tables and lamps.
Average cost ranges for previous customers are below. (See our portfolio here).
  • Studio Apartment: $4,000 – $8,000
  • One Bedroom: $6,000 – $12,000
  • Two Bedroom: $10,000 – $18,000
  • Three Bedroom: $13,000 – $25,000
  • Larger Homes: Depends on size and number of rooms
  • Office Spaces: Depends on size and number of workstations
The price ranges above are for fully furnished homes in average sizes. Because we cut out most of the middlemen in our sourcing, the majority of your package price will be spent on the products included.

3. How much is delivery and assembly service?

Zero! The cost of delivery and assembly is wrapped into your final package. All you pay is a single fee to Furnishr, which covers the entire installation process including your new furniture, design, delivery, and assembly. We have a network of trusted delivery partners who will deliver and assemble for you.

4. When do I need to make payment?

At the time of purchase. It is possible to split the payment into monthly installments if you are moving in a few months. We need 100% of the payment before the delivery day, so if you are planning ahead, you can work with your designer to come up with an interest-free payment play. We need 20% of the package price as a deposit to reserve your products.

5. Can I make monthly installments?

Yes. We work with financing partners in both the U.S. and Canada to offer monthly payment options to Furnishr customers.
For our US customers, please explore your options via Acorn Financing here.
For our Canadian customers, please explore your options via Paybright here for packages under $15,000. Paybright’s prequalifying process will not impact your credit score.

Product Questions

1. What brands of products do you use?

The Furnishr products are sourced from factories and distributors across the U.S. and Canada. Our suppliers do not sell direct to consumers, but you may find similar products in national retailers like WestElm, Crate & Barrel and Restoration Hardware. We have vetted the factories to make sure our products last.

2. What is the product warranty?

Most of our products have a 1-year manufacturer warranty. If there are product damages, let us know as soon as possible so we can assess the warranty coverage for the items.

3. What if I don't like the products?

If you wish to return or exchange your products, please do so within 10 days after delivery. Our crew will pick up the pieces you no longer wish to keep and refund the partial price of the returned items. Returning the products will incur a 15% fee due to the additional delivery and disposal fees. Exchanges are free. Please note that sales are final for special sales or made-to-order items.
Many quality steps are taken to ensure your products arrive to you in excellent condition. It is very important you inspect the purchase upon arrival. If an item is damaged in transit, please send us a photo with a description. We will request our supplier to send out a replacement or have our design team find new options for you. We will make sure you get what you need.

Delivery Questions

1. What cities do you deliver to?

We cover most cities in the continental U.S. and Canada. You can visit this map to see more information for your specific location.
Furnishr relies on a fast and reliable supply chain network to ship products to warehouses across the continent. Your delivery lead time will range from 2 to 6 weeks after your order is placed. (Due to logistical challenges caused by COVID-19, delivery lead time may be extended).

2. Do you set everything up?

Yes. The delivery team will arrive with specific instructions about your furniture and your layout. They will bring the tools to unpack and assemble everything in your design package.
Your movers will also collect and remove all packaging debris associated with the installation process (styrofoam, cardboard boxes, bubble wrap, etc.). They will leave your space tidy, but don’t expect them to clean your home. We do partner with a cleaning company to offer discounted services to Furnishr customers. You will get all the details from your dedicated delivery manager.
Note that some items, such as picture frames, may require additional service to mount and frame. Our delivery team will not do any mounting.

3. What do you not do?

We don’t mount anything onto walls and ceilings. If you have wall art and mirrors in your package, we will leave the products in your home and we will not be installing them.
If you have purchased a move-in kit, we will place all the items onto a kitchen counter or dining table. We will not be placing each item into the cabinets.
We also don’t vacuum or wipe surfaces. The clean-up that we do is only for the packaging materials related to furnishing. That said, we do offer a discount to cleaning services like Handy and Taskrabbit.

4. How do I schedule the delivery?

You will work with our Operations team to select the best time slot for you. You can select an early, midday, or afternoon slot to work best with your schedule. It will depend on your schedule and your building, if you live in a condo or apartment.
Saturday deliveries are available, but unfortunately we do not deliver on Sundays.
Our delivery team can be flexible to meet your needs. Occasionally movers will get held up at a previous delivery, but they will communicate any delays promptly. Our Operations team is available to you via phone and email on delivery day should any problems arise.

5. How should I prepare for the delivery day?

This post covers everything you need to know about delivery day.
First, you should ensure that all your old furniture is removed. Next, make sure that the service elevator is booked and you’ve notified your concierge, if necessary. They can help coordinate load-in and load-out with the movers.
Most importantly, ensure that you or someone else is available to open the front door for the moving team. If you have pets or small children, please make a plan for them.