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Furnishing 101 Other Our Customers

What happens on delivery day?

When you order furniture from us, it’s normal to have questions about how delivery day works!

Do I need to be there in person? Should I tip the movers? How do they know where everything is supposed to go?

This post answers all your questions how delivery day works with Furnishr. Congrats on your new place!

Before Delivery Day

A closed yellow elevator

Q: What time will they come?
A: You choose your time slot!

This depends on your schedule and your building, if you live in a condo or apartment. Choose an early, midday, or afternoon slot to work best with your schedule. We work with trusted moving companies to deliver and assemble your furniture. Occasionally the movers are held up at a previous delivery, but they will communicate any delays promptly. You will work with our Operations team to select the best time slot.

Q: How long does it take?
A: Between 3-5 hours, usually.

Most installations take just under 4 hours to complete, but smaller projects can take much less time! It’s an average of 2 hours per room, plus about 45 minutes for load-in / load-out. Please allow for an entire day.

Q: How will they get the furniture up?
A: Book the elevator in advance.

Our movers will need access to your service elevator. It’s best to contact your superintendent and arrange to book a time. They can advise on which elevator and which loading bay our movers will need. We can coordinate this part, so just put us in touch! If you have stairs, ensure that the walkway is clear. The movers will carry the boxes to your home, and then open them to assemble the furniture (if you use our low-contact delivery service).

Q: Do I need to stay home all day?
A: No, just have someone open the door.

The best part about this process is that you don’t have to be onsite! If you have a concierge (or a friend) that can open your front door, we can take care of the rest. The movers come equipped with your floor plan and the layout you and your designer agreed on. You don’t have to do any pointing or explaining.

On Delivery Day

Q: How do they know where stuff goes?
A: Magic!

Your movers have knowledge of your unique design and layout, selected by you in collaboration with your Furnishr designer. They arrive totally prepared to put everything in its correct place. You don’t have to do a thing!

Q: What do I do with my old furniture?
A: It should be gone before delivery day.

If you have any old furniture, it needs to be out of the way before the movers arrive. However, for a small fee, we are able to offer responsible disposal. Responsible disposal is where we remove your furniture and keep it out of the landfill by sending it to be recycled and reprocessed. Please ask us ahead of time about this service.

Q: What if there’s a problem with an item?
A: We’ll fix it, no problem.

Rarely, an item will break on its way from the manufacturer. Or maybe you discover that you don’t actually like a certain piece of furniture in real life. Our customer success team is committed to making your experience amazing, so just let us know if something isn’t right! We are happy to send you alternate options or order replacements for damaged items.

Q: What happens to the moving materials?
A: Movers will gather and recycle them.

Our movers take care of removing the boxes and packing materials, so that you can enjoy your newly furnished home. Usually the front desk can tell them where the building’s recycling is located, but if you live in a house just show them where to put it. Please note that our movers are not cleaners. They will leave your home tidy and remove their mess, but do not expect them to clean your home. We do partner with a cleaning company to offer discounted services to Furnishr customers. You will get all the details from your dedicated delivery manager.

Q: Do I need to tip the movers?
A: No tip is required (but you can!)

When you order with Furnishr, your fee covers everything including design and delivery. There are no hidden fees and your movers have been compensated for their time. But if you would like to tip them for great service, please feel free!

Q: Who can I contact with questions?
A: Our Operations team, via phone.

You can reach the Furnishr operations team by both phone or email, before and during your delivery day. If you run into any problems or have any questions about your items, just send an email or give us a phone call. Our Operations Team has a calendar for all deliveries and knows to expect you.

After Delivery Day

a newly furnished room with a bed, nightstands, and two framed paintings above the bed

Q: What happens after delivery day?
A: Nothing, you’re all done!

You can enjoy your newly furnished home.

We typically do a follow up with each customer after delivery day to ensure they had a good experience. Expect a phone call or short email from our customer success team.

Additionally, you and your new space are invited to be featured on the Furnishr blog and our Instagram. Show off your new space and help other people discover Furnishr! This is optional, of course, but we find that lots of people want to capture their space looking great.